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Privacy Policy

Effective Date: April 25, 2025

Introduction and Overview

Thank you for visiting SmartGlass.ae ("we," "us," or "our"). We value your privacy and are committed to maintaining the confidentiality and security of any personal information you share with us. This Privacy Policy outlines our practices regarding information collection, use, and disclosure when you visit our website or engage with our services.

By accessing or using SmartGlass.ae, you consent to the practices described in this Privacy Policy. We encourage you to read this document carefully to understand how we handle your information.

Information Collection

Personal Information You Provide

When you contact us through our contact form, email, phone, or WhatsApp, we may collect the following types of information:

  • Personal Identifiers: Your name, email address, phone number, and physical address
  • Professional Details: Company name, position, industry sector
  • Project Information: Specifications, requirements, and details related to your smart glass or PDLC film needs
  • Communication History: Records and content of our conversations and correspondence
  • Quotation and Order Details: Information necessary for preparing quotes, processing orders, and providing services

Automatically Collected Information

Our website may automatically collect certain technical information when you visit, including:

  • Device Information: Type of device, operating system, browser type and version
  • Connection Data: IP address, access times, and referring website addresses
  • Usage Patterns: Pages viewed, time spent on pages, and navigation paths through our site

Currently, we do not employ analytics or tracking tools on our website, though we may implement such tools in the future. If we do, we will update this Privacy Policy accordingly.

How We Use Your Information

We use the information we collect for the following legitimate business purposes:

  • Service Provision: To deliver information about our smart glass and PDLC film products and services
  • Communication: To respond to your inquiries, provide quotes, and maintain contact throughout project execution
  • Business Operations: To process orders, manage customer relationships, and improve our products and services
  • Website Enhancement: To analyze website performance and enhance user experience
  • Legal Compliance: To comply with applicable laws, regulations, and industry standards
  • Protection: To detect, prevent, and address technical issues, security breaches, or potentially prohibited activities

Information Storage and Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

  • The duration of our ongoing relationship with you
  • Our legal obligations under applicable laws
  • The applicable statute of limitations for legal claims
  • Business operational requirements

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Data encryption
  • Regular security assessments
  • Access restrictions
  • Security software installation
  • Staff training on privacy practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our website, conducting business, or servicing you
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information could be transferred as part of that transaction
  • Legal Requirements: When required by law or in response to valid legal processes, such as court orders or subpoenas
  • Protection: When necessary to protect our rights, your safety, or the safety of others

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Access: The right to request access to the personal information we hold about you
  • Correction: The right to request that we correct inaccurate or incomplete information
  • Deletion: The right to request deletion of your personal information under certain circumstances
  • Restriction: The right to request that we limit the processing of your information
  • Data Portability: The right to receive your personal information in a structured, commonly used format
  • Objection: The right to object to certain processing activities

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Similar Technologies

What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They allow the website to recognize your device and remember information about your visit.

How We Use Cookies

Currently, our website uses only essential cookies that are necessary for the proper functioning of the website. These cookies do not track your browsing activity across other websites or collect personal information about you.

We do not currently use:

  • Analytics cookies
  • Advertising cookies
  • Social media cookies
  • Preference cookies

If we implement additional cookies in the future, we will update this Privacy Policy and provide you with appropriate notice and choices.

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child under 18, please contact us immediately, and we will take steps to delete such information.

International Data Transfers

Our operations are based in the United Arab Emirates (UAE), and the information we collect is governed by UAE law. If you are accessing our website from outside the UAE, please be aware that your information may be transferred to, stored, and processed in the UAE.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

SmartGlass